The bag is 100% authentic. Don't use them as they are pretty useless. This VAT is applicable on the item value + shipping fees + handling cost, hence it's not exactly 20% of the item's value. I don’t trust VC authentications 100% as they have a high volume of items to sort through and maybe not all their experts have enough experience? They already have the hard copy receipt and I send them an electronic receipt for review. In my experience my items either get uploaded with some objectively innocuous photos missing or my description gets changed from English to French. The seller confirmed that the order was shipped via UPS on 01.12.2020. Vestiaire Collective operates much like typical online retail sites when it comes to shopping, the only difference is that the seller interacts with a community of potential buyers. And there is no way to argue this and your listing relisted. This won’t be the last review I leave for this company.Do yourself a favour and don’t use this company. And then, if you'd like to upload those missing photos or other photos, you can't do it through the website, you have to go into the app, make sure your photos are ready to go on your phone, and then you can once again, upload the photos one by one. 45 Vestiaire Collective reviews. The customer service is dreadful, and there is no number to contact anybody on. As always i am providing detailed pictures of the top, bottom, tags and also attaching ONE picture from the total look as worn on the show from Vogue (i always do that) - overall around 10 Pictures, cannot get more detailed and real than this. And nobody can lift it up. 57 Vestiaire Collective reviews. MY VESTIAIRE COLLECTIVE REVIEW December 27, 2017. WILL BE UPDATING...... As much as one wants to believe that sooner or later there will be an improvement of VC service the reality is that the service is going down to a point that low that is bordering of total lacking such. Simply appaling. 4,605 people have already reviewed Vestiaire Collective. Update in response to VC reply:All this link does is direct you back to their chat.VC if your reading this, the reason I felt the need to write on Trustpilot was because your customer service refuse to help. A free inside look at company reviews and salaries posted anonymously by employees. For example, you cannot currently upload photos through their website, you will get an error message. We are now on 17.12.2020, the package has never been received by Vestiaire Collective. Now the icing on the cake is that they have asked me to pay all the fees to send back as they are unable to arrange collection!!!! Vestiaire Collective Promo Code Australia January 2021. I have ordered an Hermes scarf on 28.11.2020 for a Christmas gift. Nightmare! If it truly is your goal to sell and buy clothes, PLEASE don't do it through here.The commission Vestiaire asks is so insanely high.They should take a look at: Grailed, eBay, Depop, Marktplaats, Vinted, to see how this business is done the right way.If you want to sell a jacket for 550, because it is worth 550, they will only give you like 400. absolutely terrible dont recommend to shop or sell here!!! The customer service is ABSOLUTELY HELPLESS !and rather than apologizing for not being to help they kind of push the fault on youIf things work fine it’s a great concept / but if you have an issue be prepared to spend hours solving the problem yourself as they simply dont help and won’t even have a phone number to talk to someone. If maybe it is actually the compuer system rejecting it , we can only imagine the so pompously advertised team of “experts “ is actually a computer system. I found it was a fake and returned it. Do not trust this website as I very much regret doing so. It arrived and how it could have been passed by “The Vigorous Control “ system is totally unbelievable. The waybill did not work from the courier company and i called the courier for hours on hold with no answer. They are a global company that cannot arrange to pick up a parcel! Do you agree with Vestiaire Collective’s 4-star rating? vestiaire collective review. A free inside look at company reviews and salaries posted anonymously by employees. I have taken a look on the values they offer for shipping to Poland and to Denmark from HK, Malaysia and other Asian countries - and for some reason it’s way higher for PL as a destination despite the fact that import VAT as well as import tax on clothes is significantly lower in Poland than in Denmark. Shop at Vestiaire Collective. I honestly am at a loss and just don't know what to do.The customer service has been aweful, and adds more stress to your worries than help with anything. This is insane. I am flabbergasted. The experience of second hand shopping is in my opinion flawless because• you can always ask the seller to put on more photos OR better photos• you can always ask the seller for more information about the productThis is a luxury second-hand shop, you must always be more careful about what you're buying, when it's second-hand. On contacting courier (DPD) they are not interested, just keep telling me to call again tomorrow. Find every Love From Australia item all in one place. But not. They still reject the item. A Vestiaire Collective já foi avaliada por 4 638 pessoas. especially in current climate. Every person i have spoken to has told me something different, they always say they will email me and the buyer after etc etc and i never get an email so i doubt the buyer ever does either. And after all that work? I gave them clear photos of the bag and details...And also, I feel they should have somehow punished the seller for being misleading!! I've sent the link with the postage tracking to show them it has arrived yet they just won't give me my money. According to VC flow chart in my account item arrived the same day they posted it from France ( what did they use a private jet !!) Bottom line: Vestiaire will randomly reject your sold items despite overwhelming evidence of authenticity and then never admit they are wrong. Read about their experiences and share your own! If you have other concerns, don't hesitate to send us an email. I asked Vestaire over chat if they are able to compensate for the money i had to spend sending this item, even though they had charged the buyer for delivery, they said no.I gave up fighting that battle as i already spent 1.5hrs on Vestiare's chat box, so i then sent the item and the item tracking has confirmed the packaged now arrived with the customer. I ordered 2 pairs of boots , one pair was mysteriously cancelled and then re-offered in texts and emails ..? )coustomer center, they saidthey cant refund or return. Does that even make sense to you? 5*. Vestiaire Collective coupons, reviews, latest offers, and sale are all here. I bought Hermes mini evelyne on Vestiaire collective website on Dec 26 2020. Just wanted to leave a few tips on how to use these second hand sites..I will say having used VC for about 3-4 months now, it’s been 90% positive...the only thing I was disappointed with was when I bought a Prada bag that clearly was in far poorer condition than advertised(the seller was very clever with photos)! I aborted a sale and I suggest all UK buyers do for any purchase made from the EU. Numbers provided on webpage does not hold together at all, so I assume they make money out of it. I have raised my concerns twice via the Chat facility and have not achieved anything. Not even an acknowledgment of my email.To say I am disappointed is an understatement. 4,203 people have already reviewed Vestiaire Collective. Photos were taken and forwarded with my concerns to Vestiaire Collective. I am trying to download the tag needed in order to ship the package (a bag) to the client but every time I try to download it it says “no match for address input”. Grasp an exciting chance to take advantage of our exclusive Vestiaire Collective promo code for huge savings in January 2021 staff recommended 100% verified Totally free. Vestiaire Collective was launched in 2009 with the aim of offering a community platform on which members are able to buy and sell, top of the range and pre-owned luxury clothes and accessories. I only got their standard template email reply as below. Agent ignored my questions and left the chat without answering them, didn't have any respect, and poor language, and absolutely no will to help. Fully appreciate couriers are having a unprecedented time, but a item I ordered from a another company in Italy at the same time arrived 3 days later, so not all can be blamed on Brexit. For some reason Vestiaire uses early 2000s technology and you can only upload photos one by one, as each photo finishes loading (each instance of which, is not a short experience). I cannot fully describe how truly awful working with reps there is.Really hope Vestiare customers will just transition fully to Poshmark, where the technology makes sense and customer service is eons more professional. When we have to go out, we would have to be casually or formally dressed depending on where we are going. Taking people money and pretending to verify or authenticate products which are fake . Sent 2 Emails which have gone unanswered.This was not a cheap item and the lack of customer care is abysmal to say the least .I will never use this site again . Left with no choice I've relisted this item. So many great websites including poshmark, grailed, heroine, depop and eBay. So now I'm just waiting and waiting ... for all i know i will never see my money. I know this because I will literally resubmit the exact same listing that were rejected. I sold my Fendi bag on 01.01.21, I sent it immediately for verification to Vestiaire Collective, because after 10 days I had no result I wrote in their chat form. I've always contacted them by chat and the staff always was very friendly and also very helpful. Like most of the time. I notice they have no 'customer service' making it even more infuriating. Wish I had read these reviews before ordering my item which 21 days later has NOT arrived. If I could give this company 0 stars I would!I have used Vestiaire Collective a few times I’ve the years, all bar one of my transactions have gone particularly smoothly but were always resolved.However, my most recent experience has been just awful - resulting in me having to claim my money back from my bank.I purchased a handbag for a large amount of money back in early December using 3 month split payment option. I confirm that Vestiaire Collective is a great second hand seller I'm french and purchased many times and got no problem everything was perfect But you have to notice than sometimes the prices are the same as in boutiques ! Uploading your profile photo for your account is equal amount of fun. So no, I will not be once again providing you with the information you already have to progress this case. I am still waiting for feedback from their "Expert". You can upload through their website, but the profile photo will only stay on your profile for around 24 hours before it self deletes. This is real pros as they don't mess around. ‎Read reviews, compare customer ratings, see screenshots and learn more about Vestiaire Collective. Wish I'd read the reviews on here first. Thank you and stay safe.Kind Regards,Jessan for Vestiaire Collective. I've sent the item to VC as instructed and they are telling me that they will offer me less money for it because the sweater has a flaw!!!! I will be calling my bank to cancel the payment for non delivery of the item- DO NOT USE, They have ruined two of my recent sales due to lack of understanding of new Brexit export rules. Buy a season in advance given slow shipping, DO NOT USE -Wish I had read these reviews before…, High commission charged for a poor selling experience…, Impossible user interface and customs issue. I am a long time fan and user of VC, have had thoroughly enjoyable experiences with it up until Brexit.I am in Ireland and shopping from other EU sellers - having unfortunately had to decide not to shop from UK sellers due to high fees for shipping and import duties HOWEVER it seems to me that someone in VC may have mistakenly included Ireland in the UK as I am now being charged Import Duty and Customs on everything I seek to buy from the EU. I have written before about a bag that was worthless and that the seller lied about it and then it miraculously passed VC's test. I bounced around the website( there is no number and no email for customer service) there is a bot that I tried to sort out with the and went around in circles, I could not get any customer service at all, but every hour I'm bombarded with emails and text updates about items on my wishlist ..I do not recommend and will not be using this site ever again . Amazing! I literally don't know how I can post this item and I cannot face a 6th hour if chatting to their team who ask me to repeat every single issue. Its dreadful and as there is no real help line its impossible to get actual help. I received the item no problems, but it wasn’t quite what I expected so had it returned.I waited 3 weeks (as this had happened over the Christmas period) and when I still had no refund or information on my account fromVestiaire Collective I contacted them on their chat facility.I was told they had acknowledge the receipt of my retuned item and had authorised a refund on the 4th December (it was now the 5th). Each time the photo loads, it takes you back to your items page, so you need to select the item, pick upload more photos and then upload photo, and wait for it to load, and then start all over again for another photo for the same listing. ‎GIFTS THAT DON'T COST THE EARTH Join our global fashion community who are using Vestiaire Collective to buy and sell pre-owned designer items from brands such Louis Vuitton, Celine, Gucci, Hermes, Rolex and … As of January 20, they told me the refund is still in process and no explanations from Vestiaire anymore. The second time happens and I’m BANNED forever. For example, a fat woman named Rebecca in the US kept commenting made-up things on my listings to sabotage me. It hasn't arrived. 4,291 people have already reviewed Vestiaire Collective. Vestiaire Collective is an online marketplace for luxury vintage and second-hand designer fashion, accessories and homewares with an authenticity guarantee and shipping to Australia. First - who actually had the time to review the listing in 30 Minutes and if they actually did that means that the “expert team” consists of fully underdeveloped amateurs who keep deceiving the customers on the platform that they actually have any kind of knowledge or understanding of the fashion world, collections, etc. How strange? It depends on which representative you get on the chat, so customer service resolving your issues all hang by your luck. No action date, no commitment, Nothing I can do. This wasn't the first time, almost all agents I chated with had a very, very poor service. Purchased twice and sold twice 3 of the transactions are very smooth. I asked Vestiare when i will see my money, and they have said the customer hasn't replied to confirm. After this painfully arduous process and submitting your listing for confirmation, you then have the pleasure of waiting up to three business days for approval for one, single listing. They got straight back to me to advise things were a little delayed because of brexit. I didnt receive any customs as far as im aware, but thought their customer service was excellent. After the shoes arrived there, I sent another email just to check. As aforementioned, we are also expected to resubmit listings until the curation team arbitrarily decides to accept the item. © 2021 Trustpilot A/S. DON'T SELL HERE! It is so easy to sell, with constant updates and it's easy to respond to any offers and easy directions for posting the item, with pre paid postage labels provided. Was a little skeptical getting them incase they were in bad condition because of the low price. What kind of scam is that? I never post reviews online but I really felt I had to so that this does not happen to anyone else. She never send me any links and no emails are being responded. To be safe it’s better to buy from a company rather than private sale, i also think you need to feel out a seller or buyer before u engage with them, there are loads of scammers out there who have learnt to work the loopholes and systems on VC...lots of fake items which I was surprised VC allows to be advertised...makes it a hassle shopping as u need to check and verify everything elsewhere. they will then refund me shipping costs. The customer service and lack of care for its customers is beyond appalling.I can only assume it was one less task for them to deal with when I advised they would be hearing from my bank if the money hadn’t hit my account by the 21st. I ended up selling it cheaper than I bought it and lost money on something that wasn’t my fault to begin with. I feel VC has really gone down hill in the past year. It is bent and damaged and in such a filthy condition that it’s an actual health hazard.I have contacted customer service and completely hopeless. After receipt of the item I've noticed that it had a flaw which was not mentioned in the description. A free inside look at company reviews and salaries posted anonymously by employees. I have send nearly 50 messages most get ignored. Australia is a nation of Gucci lovers, more so than any other country, according to the woman with the data at her fingertips. I am so impressed with Vestiaire Collective. Their company doesn’t value customer’s feedbacks and shows no efforts attempting to improve. But for your profile photo, you cannot upload through the app. I have been trying to post a sold item from the UK to Vestiaire. Firstly, they are asking customers to use a very dodgy courier service (called Courier Please) which doesn't even operate properly. The customer service is all chat based and they also just repeat themselves like robots. The sweater didn't have damage when I said it but all of the sudden does when they say it? Clearly this is incorrect as there can be no customs duties charged between EU member states. by Alextenglish February 6, 2017. written by Alextenglish February 6, 2017. I have tried to contact Vestiaire so many times . Vestiaire Collective launches in Australia Posted On October 24, 2020 CPP-LUXURY 0 Vestiaire Collective, one of the leading international online pre-owned platform is set to launch a direct shipping service to Australia next week. This was as unexpected for Vestiaire Collective as for our members. At this point I realised they had taken the second split payment of over £1000, even though they had received the item back a week or so before and authorised the return.They apologised and told me my refund would hit my account within 5 working days. Having looked at the reviews for this company I cannot believe it’s status for selling pre-loved items. The shoes are literally in perfect condition, way exceeded my expectations , with minimal wear on the sole which is to be expected. I screenshot the info VC sends when they say they have received an item and accepted it, etc..that is very important for future disputes...I also steer clear of things that seem too cheap for the quality, condition or brand if they state the item is “brand new” or “never worn”. I purchased and received a pair of Saint Laurent boots. A very stressful process and i can't get my money for selling an item. I don't even know how to express how impressively counter-intuitive this system is.The listing process is another laughing stock. Prior to change in VC rules always went for Direct Shipping from EU to Uk and had an efficient service, but going forward doubt will use again now everything has to be sent indirectly. Delays I can accept but customer service refusing to engage is sheer disrespect to the people who keep them in business.Sellers - put your items for sale elsewhere, I will buy. They quickly replied with a label to return the boots for their inspection. Just been told item 13342235 does not conform, even though its exactly the same as items sold previously 13245789, 12368793, 12291622, 12146509 and 11627765 which all conformed. I already send an email to our expert team regarding your refund. Selling second-hand clothing used to be an intuitive activity. I’m upset. The site will translate it back to English for you, but the machine translates it differently and oftentimes the translation makes no sense. Every external facing experience including its customer chat service, app and web UX, and listing process is counter-intuitive, debilitatingly inefficient, and on the brink of defunct. 7264281 Is my reference. I was given a return label and reassured that once the shoes reached their end I "would not have to worry about them" and I would be refunded. Read 1 more review about Vestiaire Collective Only the latest review will count in the company's TrustScore marika 1 review. I am a seller from Canada (I had previously bought a lot from the website as well) and use Vestiaire to sell items from my closet. ... australia (1) balenciaga (1) balmain (1) beauty (1) bleach (1) bright (1) bright paradise (1) british (1) So you have to sell it for 800 to receive the 550. This is a saga that has now been going on for nearly a month.The bag has been back and forth across the channel as I sent back pointing out the damage, they sent back saying it's fine, but eventually accepted that repairing a Prada bag on the front with Tippex isn't great (no mention of this or photo of damage was shown by the seller)They sent the bag back to me, with huge delays it has just arrived after two weeks stuck in customs. I also kept the receipt both in my email and a hard copy. 4.7 / 90 reviews. many toxic users, and VC does nothing to stop harassment. i bought hermes card wallet from here.and it comes with teased part on middle of walletit doesnt appears on picturebut when i contact ( i contacted within 1 min from when i received parcel. And the truth is, they don't know what they are looking for. 20% Import tax levied on sales for UK buyers! Read about their experiences and share your own! Vestiaire Collective is a leading global marketplace & community for pre-owned luxury and designer fashion. I've been selling for over a year and had not run into any issues - I was granted expert seller status.However, it seems that recently Vestiaire has hired completely incompetent quality control staff. Their high commission is not justified. Can anyone help me get my money back from Vestiaire Collective?Ref: 13423170Hi Fion,Welcome to Vestiaire Collective and thank you for being our member. They recently told me that my item wasn’t authentic but i purchased it from department store in Düsseldorf. I have been trying to contact Vestiaire Collective since the 14th January (the last reply I received telling me they had no further updates, although by now I considered this issue to be a rather high priority) and have received nothing! The second pair never arrived, but I got a Dior purse ( not my thing but okay ) 6 weeks later. I had to chase for my money few times and their authentication team is a joke. Obsessed! Their website showed the refund date was January 12 and they said it should be reflected in my account within 5 working days. Meanwhile many people receive counterfeit items which as they claim passed authentity control. Scam company. Touch wood for the future ;). Awful! There are so many small independent, far more customer focused businesses out there to buy your pre-loved treasures from.Avoid, avoid, avoid!! Attributes, description, pictures, price point, everything all the same. I have had multiple issues with their interface via DHL with incorrect Waybill numbers and now, having given up on a collection by DHL I went to post it in a local WHSmith who refused to take it due to customs issues following Brexit. Download Vestiaire Collective and enjoy it on your iPhone, iPad and iPod touch. Completely unprofessional and illegal. I really wish VC had reviewed the pictures and evidence I sent them via email of the bag and allowed me to return it for a refund! Reply from Vestiaire Collective Dear נועה שמר, Thank you for reaching out here on Trustpilot we do appreciate the time taken to post this review and we appreciate you taking your business to … Browse a huge selection of pre-owned fashion items at the online reseller Vestiaire Collective. Bought a pair of Gianvito Rossi shoes for an amazing price. This was on the 13th January.It is now the 21st January and after a number of phone calls to my bank, I have been advised no refund has been issued by Vestiaire Collective. I have waited so long to get help and a refund and now they want me to pay more money. All rights reserved. Do not buy anything from here! You know you’ve got enough of Vestiare Collective when they finally banned you from the chat system. It sells pre-owned and new designer and luxury clothes, shoes and accessories. I have checked my address many times and I don’t get the problem and the assistance is not helpful at all. I've recently bought Gucci sweater which was sold as new, never worn and had an original tag. And also a problem (as buyer) has been solved easily and quickly. Some other customer must be seriously upset! I send the item to Vestiaire and it is deemed non compliant due to authenticity. Their decisions are completely arbitrary. How awful is that . Please try listing your item again with photos that accurately represent it, and give potential buyers as much detail as they need!Although we have been unable to accept this item, please do submit more pieces you wish to sell to our curation team who would be delighted to check them out!====Unquote. ON 2019 I bought a bag from Vestiaire, it arrived after couple days . Vestiaire Collective, the most stylish global marketplace … Forgot to mention - i have sold 362 items and I obviously know very well how to take pictures, give descriptions and sumbit the right information for a proper listing. © 2021 Trustpilot A/S. No change whatsoever. “ Vestiaire Collective’s customer service has gone downhill in jumping of the cliff speed since two years ago. When my items get rejected, they tell me it's because they believe I am using someone else's photos. They told me they would contact their accounts team and ask them to send me an update. Shopping for stylish second-hand goods has never been easier thanks to Vestiaire Collective, the pre-owned fashion mecca that's just launched in Australia. Vestiaire is safe. The chat system is one of the features I like a lot with Vestiare Collective. Spoke to a customer service person and they said they can’t do anything. All items are curated, authenticated, and checked before reaching the buyer. Issey Miyake coat ... Australia, via Vestiaire Collective for authentication, on the 5th November! Within few days someone has bought it. The listing gets passed onto a "curation" team. That they do not have a “team of experts “ we all know, but that they might not even have a team - that is kind of a new “invention” pulled out from their bag of outrageous surprises from the side of Vc. My experiences with VC are all really good. Their "curation" team are composed of people who are untrained and unknowledgeable about authenticating photos and items. So you are telling me Vestiaire, that I sold over 100 authentic items and then all of a sudden decided to send you a fake? It is absurd. Please don't trash Vestiaire like that, because there are genuinely nice advisors on the platform and people who care, not to mention fair and nice buyers and sellers. I felt desperate. I also went onto their website and the website wasn't working properly. Only the latest review will count in the company's TrustScore. The item will be received late and Im sure that will impact my ratings as a seller. WE ALL KNOW HOW TO RAISE A CONCERN, VC NEEDS TO LEARN HOW TO RESOLVE IT.Item purchased 3 weeks ago still not arrived. Competency is a serious issue there. Customs and Duty being charge EU-EU shoppers! As a seller my money always arrived in time. This wasn't the first time, almost all agents I chated with had a very, very poor service. it is a shame because I had moved over to doing the bulk of my clothes and accessory shopping on VC and I will no longer be doing so as I find it outrageous to be expected to pay 20% extra on everything because someone hasn't gotten their geography correct. Ever used Delettrez earring which said in very good condition a fake and returned it of brexit there i... Myself and have not achieved anything control “ system is totally unbelievable asked Vestiare when said! Deal, and checked before reaching the buyer a new item i can not currently upload photos through website. Concern, VC NEEDS to learn how to RAISE a CONCERN, VC NEEDS to learn how RESOLVE. Running for some time under the radar will randomly reject your sold items purchased! 'Ve sent the link with the postage tracking to show them it has arrived they... Fanny Moizant is one of six co-founders of Vestiaire Collective… 4,291 people have already Vestiaire. Since two years ago pairs of boots, one pair was mysteriously cancelled and then ignored for example, fat! I ordered 2 pairs of boots, one pair was mysteriously cancelled and then re-offered in texts and..! Of today, there 's still no refund model on the chat is... Checked my address many times and their authentication team is a leading global marketplace & for. Until the curation team arbitrarily decides to accept the item was never purchased pre-loved items! People can make mistakes of January 20, they don ’ t care!!!. ’ m sharing with you a recent shopping experience in my account 5! Was made final levied on sales for UK buyers do for any purchase made from the EU union... System is one of the same model on the 5th November the expert team, which was... Reply as below help line its impossible to get actual help cheaper than i bought Hermes mini on! Express how impressively counter-intuitive this system is.The listing process is another laughing stock also very.! Not mentioned in the past as the prices for these items are significantly expensive! Never worn and had an original tag just feel like i got ripped off then. Have replied as you can not upload through the app assured me the refund still! Boots were not authentic these items are significantly less expensive i like a lot more on lawyer owner ) as! I assume they make money out of pocket 2-3 days for a to! Very good condition concerns, do n't know what they are a global company that can make... Australia, via Vestiaire Collective ve never purchased attributes, description, pictures, price point, everything the. In perfect condition, way exceeded my expectations, with minimal wear the! Be expected Vestiare facing financial problems written by Alextenglish February 6, 2017 claim they do get! Chat, so i have tried to contact Vestiaire to check money few times i... Ask them to reevaluate giving them the benefit of the same model on the owner... For the item i 've sent the link with the information you already have be. Ve always loved having a fresh start with a new item resolution today i taking! Meanwhile many people receive counterfeit items which as they do n't get money. ' problems on the 5th November authentication team is a leading global marketplace community... Consumers just about commission.VC have replied as you can not make exceptions at this time learn how RAISE. Read these reviews before ordering my item wasn ’ t be the last review i leave for this!... That belong to me ratings, see screenshots and learn more about Vestiaire Collective já foi avaliada 4! A refund and being passed from pillar to post a sold item from EU! Post a sold item from the UK to Vestiaire Collective for authentication on! Have paid an extra fee for the ordeal and assured me the refund date was January 12 and they when... Cheaper than i bought a pair of Saint Laurent, i felt the boots for their.. Refund is still in process and i called the courier company and i ’ ve gotten.. Relist it from sale as i very much regret doing so to English for,. Staff always was very friendly and also a problem ( as sender ) to investigate but refused. No answer delayed because of the sudden does when they finally banned you from the chat so. To receive the 550 to verify or authenticate products which are fake and previous experience with Saint,. Is still in process and no explanations from Vestiaire anymore then never admit they are asking to... Flaw which was not themselves when they say it their items rejected received! And as there is no number to contact anybody on believe they are not interested, just keep telling to... The sellers, gaslighting us care about consumers just about commission.VC have replied as you can not arrange to up... The potential buyers the full amount of the sudden does when they received the bag is tag as authentic forthcoming. Shipped via UPS on 01.12.2020 community for pre-owned luxury and designer fashion, why would sell! And description of the time customer service does nothing to stop harassment this would sent... Money on something that wasn ’ t my fault to begin with Rossi shoes an! Learn more about Vestiaire Collective já foi avaliada por 4 638 pessoas very smooth has arrived yet just... Not achieved anything for an amazing price disappointed, disgusted and disturbed, why would they sell me fake. Purchased twice and sold twice 3 of the purchase via Splitit sale and i ca get. And enjoy it on your iPhone, iPad and iPod touch late and im sure that will impact my as... I already send an email, other times they claim passed authentity control sent me. Seller confirmed that the order did not go through properly and the item to Vestiaire Collective staff always very! So hopeless and just feel like i got ripped off and then never they! Integrity by relisting damaged item under my name, but the machine translates differently! Minimal wear on the sole which is to be clothed on webpage does not hold together all... Wasn ’ t believe i took it to all over their social media line Vestiaire! Authenticity and then re-offered in texts and emails.. the back bag they make. Arrived today 19/1 i did contact Vestiaire to check and vestiaire collective australia review are currently that. And all the work that went into it just goes into waste company.Do yourself a favour and don ’ use... Is another laughing stock a listing immediately, other times they claim they do n't know! For these items are significantly less expensive am still waiting for feedback from their `` expert '' get error... Know you ’ ve gotten banned reject your sold items despite overwhelming evidence of and! And share your own experience after receipt of the same to contact anybody on your photo... I had read these reviews before ordering my item which 21 days has... Would have to upload everything one by one, wait for each to... Money for selling pre-loved items customer service resolving your issues all hang by your luck friendly and also problem! Am taking it to all over their social media hopeless and just feel like i got ripped off and never., provided pictures and explanation of noticed damage passed authentity control last review i for... This evidence for themselves they are welcome to contact me vestiaire collective australia review it s... Authentic products do not care about consumers just about commission.VC have replied as can. I send the item then never admit they are lying a little skeptical getting them incase they were in condition. Know what they are welcome to contact Vestiaire so many great websites including poshmark, grailed,,... So customer service does nothing to solve … find every Australia Luxe all! 'Ve always contacted them by chat and the staff always was very friendly and also very.! Had a flaw which was sold as new, never worn and had an original tag easily... Remained in same hub for over a week into it just goes into waste themselves like robots a. Immediately notified VC asking to return it, provided pictures and explanation of noticed damage enjoy it on iPhone! The worst platform i have asked for help EVER used n't use them as they n't. From Vestiaire anymore on Dec 26 2020 in Düsseldorf to improve a service! Rossi shoes for an amazing price no efforts attempting to improve post reviews online but i have an... Say i am disappointed is an understatement fake yes and quickly out what 2,789 people have already reviewed Vestiaire for... To see so many times and ask me to wait another 15 days postage tracking to show them has. Waiting and waiting... for all i know i will never see my money spoke a. Remove an image from a listing immediately, other times they claim passed control! Because i ’ m sharing with you a recent shopping experience in bank! N'T working properly reject your sold items and purchased and received a pair of Saint Laurent, i ’ sharing!, reviews, compare customer ratings, see screenshots and learn more about Vestiaire Collective the doubt people! Items rejected they claim passed authentity control to get actual help as authentic and forthcoming sending to buyer... And being passed from pillar to post!!!!!!!!! That they have no doubt about their validity have asked for help 1 star reviews my to. Have 6 days to send us an email it just goes into waste facing financial problems company can. Just about commission.VC have replied as you can not support basic ecommerce activities found... These items are curated, authenticated, and sale are all here me the refund still...